ef88's Privacy Policy
Your personal information is invaluable to us. This page provides a complete description of how ef88 collects, uses, and keeps your data secure.
Introduction & Scope
ef88 is a trusted online entertainment platform that provides casino games, sports betting, and live dealer experiences for users in Bangladesh. We believe it is our ethical responsibility to keep our users' personal information secure.
This privacy policy applies to the ef88 website and all associated digital services. When you create an account on ef88, use our services, or carry out any activity on our platform, you are considered to have agreed to the terms of this policy.
This policy covers the following: what types of information are collected, how that information is used, the policy on sharing information with third parties, your rights, and methods of data protection.
What Information We Collect
ef88 collects two types of information — information provided directly by the user, and information collected automatically.
2.1 Information You Provide Directly
Information you provide during registration or account management:
- Full name and date of birth
- Email address and mobile number
- Address and postal code
- National ID or passport details (for identity verification)
- Financial information — bKash, Nagad, Rocket, Upay, or bank transfer details (for transaction processing only)
- Your preferred language and communication method
2.2 Automatically Collected Information
When you use the ef88 platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time and duration of site visits
- Page visits, click patterns, and navigation history
- Gaming activity and betting history
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties — such as identity verification service providers, payment processors, and fraud prevention organizations. This information is used solely for platform security and legal compliance purposes.
Purpose of Using Your Information
ef88 uses your information only for the following specific purposes:
3.1 Account Management & Service Delivery
- Creating, verifying, and managing your account
- Ensuring login security and authentication
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, promotions, and VIP benefits
3.2 Customer Service & Support
- Providing support via live chat or email
- Resolving complaints and issues
- Sending notifications related to important services
3.3 Security & Legal Compliance
- Preventing fraud, deception, and money laundering
- Preventing access by minors (enforcing the 21+ policy)
- Implementing responsible gaming policies
- Meeting applicable legal obligations
3.4 Service Improvement
- Analyzing and improving the user experience
- Developing new features and products
- Identifying and resolving technical issues on the platform
Information Sharing & Disclosure
ef88 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in a limited way in the following circumstances:
4.1 Service Provider Partners
Necessary information may be shared with selected trusted partners for activities such as payment processing, identity verification, fraud prevention, and technology services. These partners are obligated to use the information only for the specified purpose.
4.2 Game Providers
Limited information necessary for managing gaming activity may be shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
4.3 Legal Obligations
Information may be disclosed to comply with court orders, legitimate requests from law enforcement agencies, or requirements of applicable law. In such cases we will disclose only the minimum information necessary.
4.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership. Users will be notified in a timely manner before any such change.
Cookies & Tracking Technologies
The ef88 platform uses cookies and similar tracking technologies to operate effectively.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic functioning of the platform. They maintain login sessions and security.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand user behavior, which helps in improving the service.
5.2 Managing Cookies
You can manage cookies by changing your browser settings. However, disabling essential cookies may disrupt some platform functions. Contact us for detailed guidance.
Data Protection Methods
ef88 follows industry-standard best practices to ensure the security of your information.
6.1 Technical Security
- All data transfers are secured with SSL encryption
- Sensitive information is stored in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Multi-factor authentication methods are used
- Firewalls and intrusion detection systems are used to protect systems from unauthorized access
6.2 Administrative Security
- Only authorized personnel have access to necessary information
- All staff are trained on maintaining confidentiality
- Data access logs are reviewed regularly
- A rapid-response plan is in place in the event of a data breach
Data Retention Period
ef88 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- The period required for service delivery
- The need to comply with legal obligations
- The need for dispute resolution and contract enforcement
- For fraud prevention and security purposes
Even after an account is closed, certain information may be retained for a defined period to meet legal requirements. After that period, the information is securely deleted or anonymized.
Your Rights
As an ef88 user, you have the following rights regarding your personal information:
8.1 Right of Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time.
8.2 Right to Correction
If you believe your information is incomplete or incorrect, you can request a correction through your account settings or directly through the support team.
8.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, this may not be possible if there are legal obligations or if the service is still active.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, such as marketing communications. We will take the necessary steps promptly upon receiving your request.
8.5 Right to Data Portability
Where technically feasible, you may request your information in a structured, machine-readable format.
Protection of Minors
ef88 is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.
We verify age at registration. If we learn that a minor has created an account using false information, the relevant account will be closed immediately and the collected information will be securely deleted.
If a parent or legal guardian believes their minor child has provided information on our platform, please contact us.
International Data Transfers
To deliver ef88's services, some data may be processed or stored on servers located outside Bangladesh. In such cases we ensure that third-party processors follow adequate data protection standards.
We work only with service providers who comply with internationally recognized security standards and are bound by strict data protection agreements.
Policy Changes & Updates
ef88 may update this privacy policy from time to time as needed. For significant changes:
- The updated policy will be published on this page
- A notification of the change will be sent to your registered email
- A visible notification will be displayed on the platform
Continuing to use the platform after a change is made will be considered your acceptance of the new policy. You are therefore encouraged to read the updated policy carefully after receiving a notification of any change.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available 24 hours a day, seven days a week to assist in both Bengali and English.
For any request related to exercising your rights or data protection, send an email with the subject "Privacy Request". After verifying your identity, we will respond within a reasonable time.